Which Payment methods do you accept?
We can accept payment online via debit card, credit card, Visa or Mastercard.
We accept Zip Pay. The app is available via https://zip.co/how-zip-works.
We don't accept Diners Club or Amex due to high merchant fees and processing charges.
Do I need to create an account to shop in your online store?
No, you do not need to create an account to shop with us. You can make a purchase using our Guest Checkout.
However, by creating an online account you can:
- Check out faster
- Update and save your details for future shopping
- Review past orders
- Be informed about sales, news and special offers
How do I figure out my Size?
We stock products from all over the world. Please check the measurement chart picture or text provided by the brand in the item info to check your measurements.
Items without a measurement chart will have info on size range or measurements in the item’s description.
One Size items can vary – and we will include the expected fit size in the item description.
For most garments, if you are between measurements, it’s usually best to size up. Most clothing will fit close to the body and not all fabrics have stretch, so if the size on the chart is very close to your body measurements, then choose the size larger to get a comfortable fit.
Pleaser/Demonia shoes are USA sizes and in most cases this means they are 1 size smaller than AUS sizes. Check the measurement chart and check the length of your foot to compare the size, and order 1-2 sizes larger than your AU size as needed.
Most of the boots in the catalogue are standard/regular calf width, and standard/medium shoe width. Measurements can be provided for calf width on request, please email us at firstname.lastname@example.org with any questions. Some items can be ordered in WIDE width or WIDE CALF and this option will be clearly written on the item.
Can I collect my item?
Our Physical store inventory and services are separate from our online store. Most of our online business is managed offsite from the physical store, and different staff may manage the website and online shopping service.
Many items are not physically in store, and located at our storage warehouse.
We may be able to offer pick-up services in future, but at present, all online services are postage only, via Australia post.
Personal Information, Privacy and Safety?
Privacy is important.
We will only use your personal information for processing and fulfilling your order, communicating with you, shipping and delivery, and for legal reasons like paying taxes.
How long will my order take to arrive?
We use Australia post and process orders for in stock items within 3 working days.
Go to our Shipping Information Here.
Can I cancel or change my order?
We don’t accept cancellations, but we may be able to update or change your order before it ships.
If you need to change the colour or size of an item, or update your address or info, then get in touch ASAP.
We can’t promise we can make changes to your order, as we aim to pack & dispatch your order as soon as possible. It might be too late if the order has already left the warehouse.
Please email us email@example.com and we will see if we can help.
Exchanges and Returns?
To see our full Exchange and Return Policy Click Here.
Exchange or receive a store credit for ‘change of mind reasons’ within 30 days of purchase.
We do not issue refunds for Change of Mind.
No refund or exchange on Sale or Clearance items.
Faults/Flaws with items – repairs of minor faults which were not caused by the customer within 30 days – such as loose/missing buttons, faulty zips, missing studs etc to the best of our ability. Item must be New-with-Tags.
Due to Australian health and hygiene regulations returns or exchanges do not apply to:
- contact lenses
- hair dye
My online order is wrong, I received the wrong colour/size, or something is faulty?
We do our best to complete orders fully and correctly with quality items. If you received something incorrect or it’s not quite right, then we are sorry for the mistake and inconvenience.
Please contact us at firstname.lastname@example.org about the problem and we will help you with an exchange ASAP.
See our Exchange and Return Policy for instructions.
Faults, Damages and Flaws?
Sometimes things come out of production not quite right. Other times things can be damaged in transit if the post office isn’t careful.
If something is damaged or defective when it arrives to you in the mail, please let us know right away so we can help fix the issue.
We will exchange, repair or refund items that arrive damaged or defective.
Ensure the item is still ‘new-with-tags’
Contact us with your order info and a photo of the item.
Manufacturer Flaw versus Manufacturer Defect:
It is important to understand the difference between "Flaw" and "Defect" when inspecting manufactured garments.
- A 'flaw' is a minor issue sometimes found on a manufactured item that can be corrected locally by the retailer through sub-contracting a seamstress or person skilled in tailoring or sewing.
- A 'flawed garment' may require a repair, such as sewing a loose button on the garment or re-clamping a stud.
- A 'defect', on the other hand, is often irreparable as it generally, but not always, involves improper techniques during manufacture or incorrect embellishments or details applied to an item in the factory.